SSaffron

Customer care

Refund process

Here is what happens after you submit a replacement or cancellation request. Refunds are always sent back to the original payment method.

  1. 01

    Request submitted

    We review your replacement or cancellation request within 24 hours.

  2. 02

    Item received and checked

    For replacements, quality and eligibility checks usually take 2 business days.

  3. 03

    Refund initiated

    Approved refunds are sent to your original payment method.

  4. 04

    Amount credited

    Banks and payment providers typically reflect the refund in 5–7 business days.

Refund notes

  • •Cash on Delivery orders are refunded by bank transfer after you share verified account details with our care team.
  • •Shipping charges are refundable when the item is damaged, defective, or incorrect.
  • •Discounts are returned proportionally, so the refunded amount can differ from the item list price.